Support
Write to [email protected]. We answer in English and French, within two working days. Before that, here are the questions that come up most.
Cancel my subscription
Cancelling goes through the store you bought from, never through us. On iPhone: Settings → your name → Subscriptions → Qawam → Cancel subscription. Inside the app, Settings → Manage subscription takes you straight there. On Android: Play Store → your profile → Payments and subscriptions. Access stays open until the end of the period you have already paid for. To avoid being charged at the end of the free trial, cancel at least 24 hours before it ends.
I changed phone and my subscription is gone
Sign in with the same account, then open Settings → View plans → Restore purchases. The subscription belongs to your Apple or Google account, not to the device. If nothing comes back, check that you are using the same store account the purchase was made with.
Delete my account and my data
Settings → Delete all my data. Your profile, your conversations, your messages and your cycle data are permanently deleted. Two caveats: billing records, which we must keep to meet our accounting obligations, and database backups, in which copies remain until their retention period expires. Deleting the account does not cancel the subscription: do that in the store, or the charges continue.
I am not getting notifications
Check inside the app first: Settings → Quiet notifications must be on. Then on the phone: Settings → Notifications → Qawam. On iPhone the permission is only ever asked once, so if you declined it, it will not be asked again and has to be restored here. The morning tip goes out at 7am, the evening one in the late afternoon, in your own time zone.
Turn off the cycle estimate
Settings → Cycle tracking. Turning it off takes effect immediately, and the advice stops referring to it. The feature is optional, off by default, and turning it on requires confirming that your wife knows about it and agrees. If you believe data about you was entered without your agreement, write to [email protected].
Anything else
[email protected] for the app, your subscription, or a suggestion. [email protected] to access, correct or delete personal data.